In a network where financial transactions take place, uptime and performance are of the essence. The goal of data center transformation is to bring visibility to the organization to ensure that the employee and customer experience meets these standards.

All financial services firms will experience a period of significant growth at one time or another, driven by increased customer base and increased trading volume, sometimes combined with mergers and acquisitions. Thus, in order to continue to provide technologies and services with a level of quality that has made their reputation, their IT team must achieve a strategic transformation of the data center. To do this, it needs to determine in advance what features the business needs and what benefits it hopes to gain.

The visibility and security of new and old data centers, as well as the customer-centric network, is of utmost importance. However, while the business has been the subject of mergers and acquisitions, the IT team has typically inherited a very heterogeneous array of technologies and vendors, who sometimes offer similar services and deliver inconsistent user experiences. final. Consequently, the organization must rely on a greater number of partners for certain elements of its infrastructure. As a result, the division of responsibilities between the ever-growing number of technologies and infrastructure providers becomes more blurred, and the time required to resolve problems increases.

The multiplicity of tools used in operations poses a similar problem – they are incomplete and inconsistent when it comes to locating the source of performance problems. The transformation of data centers then provides the opportunity to assess existing tools and design a strategic approach to ensure the optimal performance of business applications and services, as well as to deliver a superior experience to end users. it is the employees or the customers. In this way, network operations could simultaneously support business applications, as well as market data and trading applications.

Necessary features

After a rigorous assessment, the IT team must choose an appropriate tool that harnesses intelligent data to convert it into real-time performance metrics and application insights. Wired traffic must also be distributed from network links to downstream monitoring devices. The IT team of a financial exchange company must therefore ensure that the following functionalities are present:

  • Triage of degradations and disturbances throughout the system to accurately determine where the problems lie in the infrastructure. With visibility into the wide range of technologies and vendors involved, IT staff can communicate issues with supporting evidence to the relevant group or vendor for resolution.
  • Real-time performance monitoring and resolution to reduce and avoid incidents impacting employees.
  • Monitoring and analysis of critical services for customers, including traffic of commercial applications, financial information exchange and supply of market data, in order to anticipate problems affecting customers, such as latency, bandwidth consumption, or multicast microbursts.
  • Assessment of bandwidth usage and network activity to better schedule maintenance windows and plan capacity changes based on actual observed activity and usage trends.

Expected results

The company records financial and operational gains thanks to the above functionalities, among which:

  • Reduction of the time necessary for the acquisition of knowledge (mean-time-to-knowledge – MTTK) and for the resolution of problems (mean-time-to-resolution – MTTR) thanks to the visibility obtained on all internal environments and external. It’s about reducing and avoiding downtime, improving the customer experience, increasing cooperation with vendors, and neutralizing threats to their reputation as a business partner and platform. quality exchange.
  • Reduce the costs and complexity associated with operating multiple disparate tool vendors by choosing an integrated solution instead, for the control of business and market data applications, unified communications and VoIP services, public cloud environments, as well as for the provision of packet sorting technology.
  • Improved decision-making by tracking end-user traffic, which aids in the budgeting process associated with capacity planning, as well as scheduling maintenance and technology upgrades for times of low demand.
  • Strengthening collaboration within the finance organization with senior management, business lines and between network and application teams, by providing detailed information on customer and employee activity.

In a network where financial transactions take place, uptime and performance are of the essence. The goal of the data center transformation project is therefore to bring visibility to financial organizations to ensure that the employee and customer experience meets these standards. Businesses will then be able to take full advantage of the transformation and continue smoothly with their daily activities, as well as those that are unforeseen.

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